Privacy Policy

1.Who We Are

huan365 is an online gaming platform operated for and directed at players located in the Philippines, accessible at huan365.net. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), huan365 acts as the Personal Information Controller in respect of the personal data it collects from registered players and website visitors.

This Privacy Policy applies to all personal data collected through the huan365 website, mobile applications, live chat support, and any other channel through which you interact with huan365.

2.Data We Collect

huan365 collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Philippine residential address
• Email address and mobile number
• Government-issued identification documents (e.g., driver's licence, passport, PhilSys national ID)

2.2 Financial Data

• GCash or PayMaya account details (mobile number only — huan365 does not store wallet PINs or passwords)
• Bank account details for BPI, BDO, or Metrobank transfers where applicable
• Transaction history including deposits, withdrawals, and wager records

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Pages visited, session duration, and in-platform navigation patterns
• Login timestamps and session activity logs

2.4 Communications Data

• Records of live chat conversations with huan365 support agents
• Email correspondence with huan365
• Responses to surveys or feedback requests

huan365 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, responsible gaming self-exclusion records).

3.How We Collect Your Data

huan365 collects personal data through the following means:

• Direct registration: Information you provide when creating your huan365 account, completing KYC verification, or updating your profile.
• Transactions: Data generated when you make deposits, place wagers, or request withdrawals on the huan365 platform.
• Support interactions: Information shared when you contact huan365 via live chat or email.
• Automated technologies: Cookies, web beacons, and server logs that collect technical and usage data as you navigate the huan365 platform.
• Third-party payment processors: Confirmation data received from GCash, PayMaya, and banking partners when processing your transactions.

4.Why We Use Your Data

huan365 uses your personal data for the following purposes:

huan365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Applicable Law.

5.Legal Basis for Processing

huan365 processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the huan365 Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine law, including anti-money laundering (AML) regulations, gaming regulations, and tax reporting obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear and informed consent. You may withdraw consent at any time by contacting huan365 support.

6.Sharing Your Data

huan365 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners, solely to process your transactions.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity documents and age.
• Technology and hosting providers: Cloud infrastructure and software vendors who process data on our behalf under strict data processing agreements.
• Regulatory authorities: Philippine government agencies, including the National Privacy Commission (NPC) and relevant gaming regulators, where disclosure is required by law.
• Law enforcement: Where huan365 is legally compelled to disclose data in connection with a criminal investigation or court order.

All third-party service providers engaged by huan365 are contractually required to process personal data only on huan365's instructions and to maintain appropriate security standards consistent with the Data Privacy Act of 2012.

7.Data Retention

huan365 retains your personal data for as long as your account remains active and for a period thereafter as required by Applicable Law. Specifically:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for two (2) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn and for one (1) year thereafter as evidence of consent.
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

8.Security Measures

huan365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and huan365 servers;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication options for player accounts;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the huan365 platform;
• Incident response procedures for detecting and responding to data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, huan365 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

9.Cookies & Tracking Technologies

huan365 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

9.1 Strictly Necessary Cookies

These cookies are essential for the huan365 platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without affecting platform functionality.

9.2 Analytics Cookies

huan365 uses analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is collected in aggregated, anonymised form and is used solely to improve the huan365 experience.

9.3 Preference Cookies

These cookies remember your platform preferences, such as language settings and game display options, so you do not need to reconfigure them on each visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the huan365 platform.

10.Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by huan365:

• Right to be informed: You have the right to know what personal data huan365 holds about you and how it is being used.
• Right of access: You may request a copy of the personal data huan365 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the huan365 support team via live chat or email. huan365 will respond to all data subject requests within ten (10) business days. We may need to verify your identity before processing your request.

11.Children & Minors

The huan365 platform is strictly restricted to individuals aged 21 years and above in accordance with Philippine gaming law. huan365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered on huan365, please contact our support team immediately so that we can investigate and take appropriate action.

12.Changes to This Privacy Policy

huan365 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or an in-platform notification at least seven (7) days before taking effect, where practicable.

The date of the most recent revision is displayed at the top of this page. Your continued use of the huan365 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

13.Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way huan365 handles your personal data, please contact our Data Privacy team:

[email protected]

You may also reach us via live chat on the huan365 platform, available 24 hours a day, 7 days a week. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.